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Why Didn't She Receive the Picture I Sent?

9. December 2009 by Daniel 0 Comments

If you send a picture of yourself to one of the Russian women on RussianLoveMatch.com and she does not receive it, you should first check your "Sent Mail" details. 

 

If a lady is telling you that she has not received a picture but your outgoing mail appears to have it on there as an attachment, it may be because the picture was caught in our filter. To ensure the safety of our members and ensure that the rules of our site are being followed, we do flag picture attachments for review. Normally these are released the same or the next business day.

 

Another possibility is that there may be an issue with the picture you are sending. The most frequent one we run into is that the size of the picture is more than 256kb. Please make sure that any pictures you are uploading, whether for an email attachment or for your public profile, are less than 256kb.

 

Finally, please make sure that you are following the attachment process! When you are sending an email you wish to add a picture attachment to, check the "Add Attachment" box to attach a picture. After clicking the send button, you will be prompted to browse for the file you intend to attach.

 

Please bear in mind that if you don't have a picture on your public profile, you will not be able to send pictures through the email system. Please make sure you have completed your profile and have uploaded pictures to your profile first.