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Need Help?

10. July 2012 by Christy 0 Comments

Unlike many online businesses, Russian Love Match offers several ways for customers to get the help they need. If you have a question, concern, or complaint, here are three places to turn for help.

Web Hostesses

Available seven days a week, our friendly web hostesses can help members with a variety of issues including technical tasks like uploading photos to a profile, sending attachments, managing chat sessions, and navigating the site. The web hostesses also tell potential members what our site is about and help current members with things like Intimacy Requests, credit packages, scam concerns, and more. To contact a web hostess, click on the “Website Hostess” profile card on

Customer Service Department’s friendly customer service team is also available to answer questions about RLM, assist with technical issues, explain membership fees, and address member issues and concerns. The helpline number is 1-866-235-2479. Members can also solicit help by email or web form.

The Blog

If your questions are more geared towards Russian and Ukrainian culture or the best way to date Russian women online, this blog is a good place to look.

The RLM blog has numerous articles relevant to Russian dating, covering topics like Tips and Advice, Culture and History, Best Places in Ukraine, and more. The Member Center over at sister site HotRussianBrides also features free e-books, video tutorials, and podcasts. Check it out!


If you need assistance, contact a web hostess, call our customer service team, or check out the blog and Member Help Center. You'll surely find the help you need.